Housekeeping Head will support all Housekeeping and laundry with Guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.
Ensure Consistently High operating standards in every area of Housekeeping and laundry, as identified d by the Hotel brand standards
Monitor the appearance, standards, and Performance of all Housekeeping and laundry team members with an emphasis on training and team work
Provide excellent Guest service
Actively works on availability and release of rooms for Guest service along with floor Housekeeping supervision
Manages the Controls of the Housekeeping department, such as: frequency of employees, release of master Keys, book incident, input and output input and output Uniform and linen, among others
Responsible for Checking daily the Guest information in Crm and ensure that the Preferences and requests of the same are met on time
Request flowers for special occasions (marriage, death, maternity). besides Providing embroidery for special linen (wedding and Pampering)
Control makes monthly lost and found and donations
Check the Uniforms and send for C leaning and / or repair
Coordinates and Controls all traffic of documents and People within the department. does releases linen of laundry daily.
Makes daily Guest Clothing release of Guests that Use the laundry service
Makes monthly Closing of laundry expenses and Provision of same.
Replaces (a) laundry attendant in Case of Holidays, days off or absences.
Qualifications and Experience
BA in Hotel Management
Bachelor's Degree in a related field
Minimum of 5 years field working experience in National and international Hotel 4-5 star brands
Functional Skills and Competency Requirement:
Planning and organizing
Good oral and written Communication
Previous experience in laundry
Good interpersonal skills
Proficiency, at intermediate level, with Computers and Computer Programs, including microsoft Office
Committed to delivering a High level of Customer service
Excellent standards of Clean
Ability to work in a team
Excellent attention to detail
Method of Application Interested and qualified? Go to AZBIR Hotels on azbirhotels.com to apply or click https://azbirhotels.com/Recruitments/JobDescription/index.php?id=7
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